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Ringora, operated by Rajah Group Limited, values your privacy. This policy explains how we collect, use, and protect your data.

1. Information We Collect

• Contact details (name, address, email, phone number)
• Billing details (payment info, transaction history)
• Service usage data (call logs, IP addresses, device info)
• Location info (for 9-1-1 emergency purposes)

2. How We Use It

• To provide, bill, and support your Service
• To route emergency 9-1-1 calls
• To improve operations
• To comply with legal obligations

3. Sharing

• With service providers (billing processors, call centres, emergency responders)
• With regulators or law enforcement when required by law
• Never sold to marketers

4. Retention & Security

• Data is retained only as long as necessary.
• Rajah Group Limited uses safeguards but cannot guarantee 100% security.

5. Your Rights

• You may request access, correction, or deletion by contacting [email protected].

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These Terms of Service (“Terms”) govern your use of Ringora phone services (“Service”), operated by Rajah Group Limited (the “Company”). By activating or using the Service, you agree to these Terms.

1. Service

• Ringora provides phone service using VoIP (Voice over Internet Protocol).
• Service availability may be affected by power outages, internet interruptions, or network issues.
• Emergency calling (9-1-1) has important limitations. Please review Ringora’s 9-1-1 Terms & Limitations.

2. Equipment

• Equipment provided by Ringora remains the property of Rajah Group Limited if leased.
• You must return leased equipment upon cancellation of the Service.

3. Billing & Payments

• Charges begin on the activation date.
• Payments are due monthly in advance unless otherwise specified.
• Accounts unpaid may result in suspension or termination of Service by Rajah Group Limited.

4. Acceptable Use

• You may not use the Service for unlawful, fraudulent, harassing, or abusive purposes.
• Use for auto-dialers, bulk calling, or telemarketing requires written consent from Rajah Group Limited.

5. Fair Use (Unlimited Plans)

• “Unlimited” plans are for typical residential or business use only.
• Excessive or abnormal usage may result in suspension or additional charges.

6. Service Changes & Termination

• Rajah Group Limited may modify features, pricing, or terms with notice.
• You may cancel service at any time; early termination fees may apply if under contract.
• Rajah Group Limited reserves the right to suspend or terminate Service for violations or non-payment.

7. Limitation of Liability

• Neither Ringora nor Rajah Group Limited shall be liable for damages from outages, 9-1-1 limitations, or misuse.
• Remedies are limited to credits or refunds of affected charges.

8. Governing Law

• These Terms are governed by the laws of Canada and the Province of Ontario.

Ringora Phone Service uses VoIP (Voice over Internet Protocol). Unlike traditional landlines, VoIP has unique limitations when it comes to 9-1-1 emergency calling. Please read and share these terms with everyone who may use the service.

Important Limitations

• Not traditional 9-1-1: Ringora 9-1-1 works differently than standard landline 9-1-1.
• Call routing: When you dial 9-1-1, your call goes to a third-party emergency call centre, which then transfers it to your local emergency service. You may need to provide your name, phone number, and address.
• Location accuracy: If your address on file is outdated or incorrect, emergency services may be sent to the wrong location. Always keep your service address updated at ringora.ca.
• Power & internet required: If there’s a power outage, internet outage, or if your service is suspended for any reason, your Ringora Phone Service (including 9-1-1) will not work.
• Network issues: Calls may take longer to connect or receive a busy signal compared to traditional 9-1-1.

What You Must Do

1. Keep your address current. Update your service location at ringora.ca whenever you move your equipment.
2. Stay on the line. Do not hang up until the dispatcher tells you to. If disconnected, call back immediately.
3. Tell the dispatcher your location. The operator may not automatically see your address or phone number.
4. Inform others. Make sure residents, guests, and anyone else using your phone service understand these limitations.

Liability

Ringora and its third-party providers are not responsible if 9-1-1 calls are misrouted, delayed, disconnected, or fail due to incorrect information, outages, or other technical issues.

If you are uncomfortable with these limitations, Ringora recommends that you keep an alternate way of accessing traditional 9-1-1 services (such as a mobile phone).