Legal

9-1-1 Limitations of Liability

Effective date: [●]

Ringora phone service uses VoIP (Voice over Internet Protocol). In these terms, “Ringora,” “we,” and “us” mean Ringora Inc. Unlike traditional landlines, VoIP has important limitations when it comes to 9-1-1 emergency calling. Please read these terms carefully and share them with everyone who may use the service. By using the service, you acknowledge and accept these limitations.

How Ringora 9-1-1 Works

When you dial 9-1-1 from a Ringora phone, your call is routed to a third-party emergency call centre based on the service address registered on your account, not your device's actual physical location. The operator confirms your location and transfers your call to the appropriate local emergency service. This is different from traditional landline 9-1-1, where your call goes directly to your local dispatch with your address attached.

Important Limitations

Not traditional 9-1-1: Ringora 9-1-1 works differently from standard landline 9-1-1 and may involve additional steps and delay.
Call routing: your 9-1-1 call goes to a third-party emergency call centre, which then transfers it to your local emergency service. You may need to verbally provide your name, phone number, and address.
Location accuracy: emergency services are dispatched to the address registered on your account. If it is outdated or incorrect, responders may be sent to the wrong location. Address updates may take time to process before taking effect.
Nomadic use: if you move your phone, adapter, or app to a different location without updating your registered address, 9-1-1 calls will be routed based on the old address.
Power & internet required: during a power outage, internet outage, or network failure, your Ringora Phone Service, including 9-1-1, will not work. Cellular backup, where subscribed, mitigates internet outages only and still requires local power to your equipment.
Suspended or terminated service: if your account is suspended or terminated for any reason (including non-payment), all service, including 9-1-1, is disabled.
Network congestion: 9-1-1 calls may take longer to connect, fail to connect, or receive a busy signal compared to traditional 9-1-1.
No automatic callback or location: emergency operators may not automatically see your phone number or address, and may be unable to call you back if the call is disconnected.

What You Must Do

Keep your address current. Update your registered service location through the Ringora portal at ringora.ca every time you move your equipment, and before you rely on it for 9-1-1.
Stay on the line. Do not hang up until the dispatcher tells you to. If disconnected, call back immediately.
Tell the dispatcher your location. The operator may not automatically see your address or phone number, so state them clearly at the start of the call.
Inform others. You are responsible for ensuring that all residents, employees, guests, and anyone else who may use your phone service understands these limitations.
Label your phones. We recommend placing a visible notice on or near each device indicating that 9-1-1 service may be limited or unavailable during outages.
Maintain an alternative. Keep an alternate means of reaching emergency services (such as a mobile phone) available at your premises.

Acknowledgment & Assumption of Risk

By activating or using the service, you acknowledge that: (a) you have read and understood these limitations; (b) you accept the differences between VoIP 9-1-1 and traditional 9-1-1; (c) you are responsible for maintaining an accurate registered address and for informing all users of the service of these limitations; and (d) you assume the risks associated with the limitations described above to the maximum extent permitted by law.

Limitation of Liability & Release

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RINGORA INC., ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, UNDERLYING CARRIERS, AND THIRD-PARTY EMERGENCY SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY CLAIM, LOSS, DAMAGE, INJURY, OR DEATH, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, ARISING FROM OR RELATING TO 9-1-1 SERVICE, INCLUDING CALLS THAT ARE MISROUTED, DELAYED, DISCONNECTED, NOT CONNECTED, OR ROUTED USING INCORRECT ADDRESS INFORMATION, OR THE UNAVAILABILITY OF 9-1-1 DURING OUTAGES OR SUSPENSION. YOU RELEASE RINGORA INC. AND ITS PROVIDERS FROM ALL SUCH CLAIMS, AND AGREE TO INDEMNIFY AND HOLD THEM HARMLESS AGAINST ANY CLAIM BY YOU, YOUR END USERS, EMPLOYEES, GUESTS, OR ANY THIRD PARTY ARISING FROM 9-1-1 SERVICE OR ITS UNAVAILABILITY, EXCEPT WHERE AND TO THE EXTENT SUCH LIABILITY CANNOT BE EXCLUDED BY LAW.

If you are uncomfortable with these limitations, Ringora recommends that you keep an alternate way of accessing traditional 9-1-1 services (such as a mobile phone) available at all times.

Questions about 9-1-1 service? Contact us at hello@ringora.ca or (866) RINGORA · 1 (866) 746-4672.