Ringora Phone Service uses VoIP (Voice over Internet Protocol). Unlike traditional landlines, VoIP has unique limitations when it comes to 9-1-1 emergency calling. Please read and share these terms with everyone who may use the service.
Important Limitations
- Not traditional 9-1-1: Ringora 9-1-1 works differently than standard landline 9-1-1.
- Call routing: When you dial 9-1-1, your call goes to a third-party emergency call centre, which then transfers it to your local emergency service. You may need to provide your name, phone number, and address.
- Location accuracy: If your address on file is outdated or incorrect, emergency services may be sent to the wrong location. Always keep your service address updated at ringora.ca.
- Power & internet required: If there’s a power outage, internet outage, or if your service is suspended for any reason, your Ringora Phone Service (including 9-1-1) will not work.
- Network issues: Calls may take longer to connect or receive a busy signal compared to traditional 9-1-1.
What You Must Do
- Keep your address current. Update your service location at ringora.ca whenever you move your equipment.
- Stay on the line. Do not hang up until the dispatcher tells you to. If disconnected, call back immediately.
- Tell the dispatcher your location. The operator may not automatically see your address or phone number.
- Inform others. Make sure residents, guests, and anyone else using your phone service understand these limitations.
Liability
Ringora and its third-party providers are not responsible if 9-1-1 calls are misrouted, delayed, disconnected, or fail due to incorrect information, outages, or other technical issues.
If you are uncomfortable with these limitations, Ringora recommends that you keep an alternate way of accessing traditional 9-1-1 services (such as a mobile phone).
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